Shipping policy
Shipping Policy
UEE Jewelry ships jewelry-making supplies to supported destinations using available standard and expedited delivery services.
Order Processing
Standard in-stock orders are generally prepared for shipment after payment and order verification. Processing times may vary depending on product availability, order quantity, weekends, public holidays, and other fulfillment requirements.
Wholesale, specially sourced, and custom-manufactured orders may require additional preparation or production time. Estimated timelines for these orders will be communicated separately where applicable.
Free Standard Shipping
UEE Jewelry offers Free Standard Shipping on orders of $20 or more where this shipping option is available.
Orders below the free-shipping threshold may be charged the standard shipping rate shown at checkout.
Expedited Shipping
Where available, customers may select Expedited Shipping at checkout.
Free standard shipping does not apply to expedited shipping. For example, an order that qualifies for free standard shipping may still be charged extra if the customer chooses Expedited Shipping.
Delivery Times
Estimated delivery times depend on the destination, shipping method, carrier, customs clearance, and local delivery conditions. Any delivery estimate shown at checkout is an estimate and is not a guaranteed delivery date.
International Shipping, Customs, and Duties
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs procedures may also cause delivery delays that are outside our control.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address. If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Lost, Delayed, or Damaged Shipments
If you believe your shipment has been lost, significantly delayed, or damaged in transit, contact us at info@ueejewelry.com with your order number and relevant details. We will review the issue and assist with the available carrier or order-resolution process.
Wholesale and Custom Orders
Large wholesale, recurring, custom-manufactured, or specially sourced orders may use different shipping methods and rates. Shipping terms for these orders may be confirmed separately before payment or production.
For shipping questions, contact info@ueejewelry.com