Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from UEE Jewelry. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, undamaged, and in their original condition and packaging. Products that have been used, altered, assembled, or otherwise modified may not be eligible for return.

To start a return, please contact us at info@ueejewelry.com with your order number, the item(s) you would like to return, and the reason for the return. Please do not send items back without contacting us first.

Unless the return is due to an incorrect, defective, or damaged item supplied by us, customers are responsible for return shipping costs. Original shipping charges, including expedited shipping fees, are non-refundable unless required by applicable law.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@ueejewelry.com as soon as possible and include your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy.

Custom and Made-to-Order Products

Custom-manufactured, specially sourced, engraved, customized, or made-to-order products are generally non-returnable and non-refundable once production has begun, except where the product is defective, damaged, or materially different from the specifications confirmed with the customer.

Wholesale and Bulk Orders

Returns for large wholesale, bulk, recurring, or specially quoted orders may be subject to separate terms agreed upon before purchase. Please review any quotation, invoice, or written agreement associated with your order.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at info@ueejewelry.com. We cannot guarantee that changes or cancellations can be made once an order has entered processing, fulfillment, sourcing, or production.

For any return or refund questions, contact info@ueejewelry.com.