Frequently Asked Questions
Find answers about UEE Jewelry products, pack sizes, shipping, returns, volume discounts, wholesale pricing and custom manufacturing.
Products & Ordering
What types of jewelry making supplies do you offer?
We offer stainless steel jewelry findings, chains, charms, beads, spacers and related components for jewelry making, assembly and production.
How are your products packaged?
Pack sizes vary by product and are clearly shown on each product page. Many small jewelry findings are available in convenient multi-piece packs for makers and business purchasing.
Are different sizes and finishes available?
Yes. Many products are available in multiple sizes, dimensions and finishes. Available options are listed on each product page.
Do I need a business account to place an order?
No. Standard products can be purchased directly through our online store without a wholesale account.
Can small jewelry makers order from UEE Jewelry?
Yes. Our standard pack sizes are suitable for makers and small businesses, while larger quantities can qualify for volume or wholesale pricing.
Volume Pricing
Do you offer volume discounts?
Yes. Volume discounts are available on selected products and are applied automatically when qualifying quantities are added to your cart.
How does volume pricing work?
Selected products offer tiered pricing based on the number of packs purchased. The applicable discount is automatically reflected when your order reaches a qualifying quantity.
Can different sizes or finishes count toward volume pricing?
For selected products, eligible variants may count toward the same volume pricing tier. Please refer to the pricing information shown on the product page.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes. Larger quantities, recurring orders and business purchasing requirements may qualify for additional wholesale pricing.
What is your minimum wholesale order quantity?
Wholesale quantities vary by product. Standard pack sizes are shown on individual product pages, while larger orders are quoted based on the products, quantities and requirements.
Can I request pricing for multiple products?
Yes. You can include multiple products, quantities, sizes and finish requirements in the same wholesale inquiry.
Do you support recurring orders?
Yes. If you regularly purchase the same findings or components, send us your expected products, quantities and purchasing frequency so we can review recurring supply options.
How do I request wholesale pricing?
Submit your product links, estimated quantities and any special requirements through our wholesale inquiry form.
Request Wholesale Pricing
Custom Manufacturing
Can I request custom sizes or finishes?
Yes. We can review requests for custom sizes, dimensions, finishes, plating and other product specifications.
Can you manufacture a product from my drawing or sample?
Yes. You can provide drawings, dimensions, reference images or samples for evaluation. Feasibility, MOQ and pricing depend on the design and manufacturing requirements.
What types of customization are available?
Depending on the product, customization may include sizes, dimensions, finishes, plating, shapes, engraving, packaging and other specifications.
What is the MOQ for custom manufacturing?
MOQ varies depending on the product, material, finish, tooling and production process. Send us your requirements for evaluation.
Do you offer custom packaging?
Custom packaging may be available for qualifying orders. Include your packaging requirements when requesting a quote.
Explore Custom Manufacturing
Product Sourcing
Can you source products that are not listed on your website?
Yes. If you cannot find the jewelry finding or component you need, send us a reference image, drawing or specifications and we can review available sourcing options.
What information should I provide for a sourcing request?
Providing the product type, dimensions, material, finish, estimated quantity and reference images will help us evaluate suitable options more efficiently.
Can I request a custom quantity?
For some products, larger or custom quantities may be available.
Contact us with the product, desired quantity, and any specific requirements.
Can you source an existing product in a different size or finish?
In many cases, yes. Send us the product reference along with the size, finish and quantity you need for review.
Shipping & Delivery
Where do you ship?
Shipping availability and delivery options depend on your destination and are shown at checkout.
Do you offer free shipping?
Yes. Free standard shipping is available on qualifying orders of $20 or more.
Do you offer expedited shipping?
Yes. Expedited shipping may be available for an additional charge. Available shipping methods and rates are shown at checkout.
How long does shipping take?
Estimated delivery times vary by destination and shipping method. Available estimates are shown at checkout when applicable.
Are processing times included in delivery estimates?
Order processing time may apply before shipment. Any available delivery estimate should be considered together with order preparation time.
Returns & Order Questions
Can I return an item?
Return eligibility and conditions are outlined in our Return Policy. Please review the policy or contact us if you have a question about a specific order.
What should I do if I receive the wrong or damaged item?
Contact us with your order number and clear photos of the item and packaging so our team can review the issue.
Can I change or cancel an order?
Contact us as soon as possible after placing your order. Changes or cancellations may not be possible once processing or shipment has begun.
Still Have a Question?
Need help with a product, larger quantity, custom specification or sourcing request? Contact our team and tell us what you're looking for.